How Can We Help?

Standard orders are processed within 30 minutes to 1 hour. However, during stable network conditions, over 95% of our deliveries are completed in less than 5 minutes.

Yes. Customers receive confirmation via multiple channels: SMS notifications from the network, a dashboard order history update, and real-time status updates inside their account profile.

Absolutely. All registered users can track their orders inside their "Order History" section, where the status (Pending, Completed, Failed) is displayed in real-time.

In the rare event that a delivery fails due to network or system congestion, your wallet will be automatically refunded. If you purchased as a guest, our support team will manually resolve the credit.

We accept all major Ghanaian payment methods including Mobile Money (MTN, Telecel, AT), Direct Bank Transfers, and Wallet funding for instant checkout.

Yes. Refunds are issued in cases of system maintenance issues, failed transactions, or undelivered bundles. Your satisfaction and trust are our primary concerns.

Our system is designed to help you avoid errors. It automatically detects and displays the registered SIM name before confirming your order. However, customers are advised to verify details carefully before payment as completed orders to wrong numbers cannot be reversed.

Yes. All payments are securely processed through industry-trusted providers such as Paystack and verified Mobile Money gateways. We use SSL encryption to protect every transaction.

Gigantic Data Hub operates as a licensed digital reseller partner. We work through authorized telecom distribution channels to provide affordable and reliable data bundles directly to our customers.

You can reach us instantly via our WhatsApp support line (+233 54 905 5308) or via email at giganticdatahub@gmail.com for technical inquiries.

Our dedicated customer support team is available from 7:00 AM to 9:00 PM (GMT) daily to ensure all your issues are resolved promptly.